• Do you offer interactions between people, which have well defined states?
…Yes, the underlying business interaction model from Winograd/Flores is based on human linguistic patterns describing how people communicate with each other. The number of patterns is finite and contains a set of well-defined states and speech-acts.
• Does your solutions offers pre-defined answers depending of the state of an interaction between people?
…Yes, the model offers pre-defined, so called speech-acts. The availability of such speech-acts depends on the current state of the interaction.
• Are these states and answering possibilities multi-lingual available?
…Yes all of the states and speech-acts can be translated in any target Latin-based language.
• Does your system shows to whom I owe an answer or by whom I’m waiting for an answer?
…This is standard functionality as well as the availability of many other views.
• How does your system measure idle-times, conversation times and other KPI’s in business conversations?
…There are pre-defined conversational KPI’s included in the framework being able to measure different time spawns between speech-acts taken or state-transitions.
• Do you offer kind of conversation protocol showing who ‘said’ what to whom and when?
…Yes whenever the user opens a BIMIXS Talk, the first thing he/she sees is the actual Talk’ state and protocol.
• Do you provide a way to optimize electronic business conversations between people? If so, please describe in detail.
…Yes this is standard functionality of the BIMIXS Talks. Depending of the Talk’ state the next possible speech-acts will be presented to the user. Because of the underlying, patented speech-act model the system knows, what the shortest way to end a Talk is. Thus the system automatically selects the corresponding speech-act as the answer option, but of course this can be changed by the user depending on the actual situation in the business talk.
• Does your solution provides different roles for the participants of such a conversation?
…Yes, our business interaction model knows the following roles: Customer, Performer and Observer.
• How do you map conversation participants to business processes? Please describe in detail.
…Thru the interaction roles. The customer, performer and observer role will be mapped to business process roles, thus the integration is very easy and is done at design-time.
• Is there any way to model the conversation using a graphical development environment?
…Yes we have a graphical development environment with a specialized and patented notation, which makes it is possible to model people interaction graphically.