• Can your system store content in a hierarchical structure and enable sharing across the enterprise? If so, please describe how your system facilitates this capability.
…No, classical file storing and –sharing is not needed anymore using BIMIXS. Because everything is a Case or a Talk, documents are automatically attached to either the Case or the Talk. There is no need any more to classify documents and name them for storing. Documents and forms data are always visible at the right place (Case or Talk) to the right people (case workers or talking partners) in the right format. Whenever you open a Case or Talk you will have the documents and forms at hand. You do not need to search for them anymore and thus remember the document’s name or classification. The burden of managing documents is not on the user side anymore, it will be done and managed automatically by BIMIXS.
• Does your solution provide the ability to assemble "cases" or electronic folders and manage related tasks and goals without specific process steps?
…Yes, but only users with administrative rights, thus having the corresponding role assigned, can do this. There is an administrative console available, giving the users the possibility to setup/assemble cases online by defining new classifications with corresponding rules. Setting up electronic folders is obsolete, because everything is done by the system automatically and in the context of the case. Related tasks are performed always in the context of a case. A case cannot be closed as long as related tasks are still in progress.
• How does your product provide case management capabilities including unstructured process management? If so, is case management part of the core capabilities of your solution?
…Absolutely, Cases are, beside Talks, the core components of BIMIXS. A Case is created by the originator and the responsibility for the case processing is done by the owner. It is up to the owner to decide, what needs to be done with whom for successfully process the case. Tasks can be created on request (ad-hoc) and many people can work at the same time on case respectively on the case’s tasks. The results from these sub-tasks will be merged, rule-based, at the case level. This assures that the originator as well as the owner is always up-to-date concerning the state-of-work. The cases’ classification can be changed dynamically, thus introducing new data fields and rules, without the need of creating a new case and re-typing everything. Furthermore, closed cases can be re-activated, when required, for further processing. So a BIMIXS Case is long living information, including processing rules, structured data (forms) as well as unstructured data (documents). In combination with the BIMIXS Talks, containing the conversation patterns, knowledge workers have everything they need at hand, to continuously improve the way the work.
• Please describe how your case management capabilities can also be integrated into structured business processes and is this required in your system?
…In real live it’s normal, that you have structured, semi-structured and unstructured business processes. Most of the structured processes were unstructured in the beginning. The BIMIXS case management guarantees through its integrated dynamic management system including many different types of rules, that cases’ processing can contain very structured processing steps, like approvals i.e. to unstructured processing steps as creating sub-tasks ad-hoc.
• Describe how your solution supports unstructured process management and synchronous workflow?
…Unstructured processes are always implemented as Cases, managed by originator and owner of a case as well as by the underlying business interaction management engine. Through the usage of rules, sub-tasks will be synchronized / consolidated. The rules can be defined ad-hoc or in-advance using Microsoft Excel.