Define your own Case Management System. Each case is based on a casetype, which you can define yourself. The casetype is defined by a business class and/or a business area and a subsequent business type. You can re-use or extend the existing pre-defined templates or you define your own, new casetypes. You can define different casetypes per network, thus having the right casetypes available at the right place, instead of deploying everything to everybody. While processing, the case can change it's type thus earning new properties and policies. Case Management is much more flexible and natural to use than existing worklows.
Business Class
Pre-defined business classes are request, task and complaint. You can re-use these or just design your own ones.

Identifying business classes is easy. Just classify your daily business objects and make it a class like e.g. offer, order, contract, invoice, project, process or investigation and many more. Of course you can also define your business domain specific classes like ticket or voucher in transportation as an example given.
Business Area
Pre-defined business areas are customers, sales, human resources and projects. Of course you're completely free to define new areas or just re-use the templates, depending on your requirements.

You can map organizational entities as business areas, or regions, or phases of projects like analysis, implementation, deployment and so on. Here again, the design is up to you.
Business Type
Business types refine business areas and are thus always assigned to a parent business area. Business relevant events in the corresponding business areas and their subsequent activities are normally mapped to business types. But you can also map sub-regions, organizational entities or teams. These definitions depend now on the exisiting business areas. Various pre-defined samples are already included and here again, you can re-use them or just define you own ones.