• BPM and Enterprise Social Networking - quo vadis? Social media has dramatically changed the way we share and connect with friends and family, and it will have an even more profound impact on the way companies operate. Enterprise social networking empowers employees to be more productive and successful by enabling them to collaborate easily, make smarter, faster decisions, and self-organize into teams to take on any business challenge. This new way of working drives business alignment and agility, reduces cycle times, increases employee engagement and improves relationships with customers and partners. This is what other says and they're right, but only when the process of making commitments and the resulting commitments between people can be managed, and by the perception that such commitments will ultimately make the enterprise more financially valuable. We think, that the key issue here is "self-organizing" teams. What is with the companies's effort in BPM? Is Enterprise Social Networking not completely contra-productive with BPM? We think the answer is yes - and no. We believe, that the best of both of the worlds brings you and your company a big step forward You cannot improve, what you don't know. This is why BPM initiatives focuse on the modelling and design of business processes since many years. In practice they hang-up always, when people have to decide ad hoc, what next steps are. Mastering the unpredictable is not possible to model in advance, thus it isn't possible with conventional BPM techniques. This is exactly, where Case Management comes into the picture and fills the gap. Adaptive Case Management is perfectly suited to implement business processes, because it naturally allows the co-existance of structured, semi-structured and unstructured flows of work with structured-(forms) and/or unstructured (documents) type of data in the context of a case. But what is with People Interaction? Here again, what you don't know you cannot optimize. The fundamental understanding of human interactions is key to success. But how do people interact? Through gesture and language, whereby language is more important for today's IT-systems. Fundamental understanding of such conversations, and thus human interactions, is key to success and is the base for Talk Management in daily business. Action Technologies Inc. received five patents - for the application of human-interaction to create software and methods and thus to improve knowledge-worker productivity. BIMIXS Talks and BIMIXS Cases combines the best of the two worlds, Business Process Management and Enterprise Social Networks, there is nothing comparable. It's time for Action!